Our Shipping Methods
It is the goal of ID Card Supply to get your products to you in the most timely manner possible. We do this by shipping the majority of our products with FedEx Ground shipping (Arrives 2-5 business days after shipment is processed). This is our standard base shipping method for domestic orders (inside the contiguous United States). In some circumstances we will use USPS First class service or USPS Priority Mail Service as our base method, especially for orders outside of the United States. USPS shipping may require an additional fee in some circumstances such as shipping to a PO box where FedEx cannot deliver. Please contact us prior to placing your order if you plan on shipping to a PO box so we can arrange special shipping methods.
ID Card Supply offers additional expedited shipping methods such as FedEx 2Day and FedEx Overnight shipping if you need your products in a hurry. These methods are available for an extra cost offered in the checkout process. Once credit card information is verified and the order is fully processed (see the Orders and Returns section for more information on processing orders) your order will be shipped out.
Free Shipping for Orders of $100+ Terms
ID Card Supply will ship orders of 100+ USD for free! This applies to all orders within the contiguous United States that are for 100+ USD before sales tax (if applied) and shipping costs. If the requirements are met a "Best Way" option will be available for selection in the checkout process for $0.00 to be shipped with our base shipping method described above.
Our Shipping Methods
International orders may be sent with FedEx international shipping or USPS International shipping, depending on the location and order size. You will also receive a tracking number via email, but shipping times may vary. Please contact us or see the Orders and Returns section for more information.
ID Card Supply offers additional expedited shipping methods such as FedEx Worldwide Expedited shipping if you need your products in a hurry. These methodscan be selected for an extra cost and are offered in the checkout process. Once credit card information is verified and the order is fully processed (see the Orders and Returns section for more information on processing orders) your order will be shipped out.
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer must contact us prior to sending an order back.
We reserve the right to refuse any returns for security products. Custom made products may not be returned. If a product does not meet quality standards due to the customer’s customization, it will not be eligible for a return or refund. If you have any questions regarding the return policy of a specific product, please contact us prior to placing the order.
Additional non-returnable items:
* Gift cards
* Downloadable or virtual products
To complete your return, we require a receipt or proof of purchase. If there is no damage to the product upon receipt the buyer is responsible for return shipping. When the return is received, the buyer will be eligible for a full refund, minus a 20% restocking fee.
Shipping costs are non-refundable after the order has left our facility.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 10 days after delivery
The majority of our orders will be processed and packaged the same day as the order was placed, however due to circumstances beyond our control we cannot guarantee this. It may take up to 72 business hours to process an order. Tracking numbers will be sent by email prior to the order being packed and processed. If you have not received a tracking number within what you feel is a reasonable time you may also call us, leave a message, or email Sales@IDCardSupply.com and we will make sure to provide you with one as soon as possible. In order to provide you with the fastest service possible, orders may be packed after business hours or on weekends. If you receive a tracking number that yields no information it may not yet be in the system of FedEx or USPS and we ask you to wait patiently for 1-2 business days after which the numbers will most likely be processed into the FedEx or USPS database. Because of our quick processing times, we may be unable to modify once placed. Additionally, due to the nature of our security products, we are unable to cancel orders or accept returns after they have left our shipping facility for any reason other than a natural defect in the product.
Orders will generally be shipped to the shipping address. In some cases, it may be necessary to ship to the billing address only. We will notify you of this need prior to shipping. Customers can add shipping addresses to their credit cards either permanently or temporarily by contacting the card issuer.
Priority Mail and Express Mail orders carry a USPS Delivery Confirmation code that will be used to determine whether the item has been delivered to the provided address. Project Arcadia LLC is not responsible for packages which the USPS Delivery Confirmation Service flags as having been delivered or packages that are undeliverable and have not been returned to us yet. Tracking down the package becomes the customer’s responsibility once an order has been shipped. Please make sure the address you input is accurate during checkout.
If the package is returned as undeliverable for any reason not limited to invalid address, refusal of delivery, etc, the customer must pay the cost to reship the order. We will be unable to reship the order until USPS or FedEx returns the package. Also the customer will be required to pay shipping costs for orders returned to us because the package was undeliverable as addressed.
We have limited ability to track orders shipped to international destinations once the order is transferred to the destination country's customs and postal service. Because of this IDCardSupply is not responsible for delivery of orders internationally. By placing an order at IDCardSupply international customers agree to accept the risk off lost orders and shall not hold IDCardSupply responsible should this unlikely event occur. We ask that international customers work with their postal service directly to work out delivery issues.
Limits of Liability on International Orders
We are happy to ship to international destinations, however by placing an order at IDCardSupply, you accept the liability of transit involved. By placing an order with an international shipping destination, you agree that once we mark your order as shipped and provide you with a tracking number, we have fulfilled our obligation of service to you. This means that we are not able to accept any liability for damage in transit that may arise from but not limited to loss, misuse, or mishandling by postal agents, customs agents, or general transit issues. We strive to keep you as returning customers and want you to receive your materials in perfect condition. We package all of our goods with the best of care using extremely durable shipping materials and inspect and test all of our products, including electronics, prior to shipment to determine perfect working order. If you have had issues in the past with products reaching your destination, we request that you contact us to purchase additional shipping insurance at Sales@IDCardSupply.com.